When you access the Kimia Peste website and use its services, it signifies that you are fully aware of, and agree to, the terms, conditions, and usage policies of the site.
Please note that by placing an order on the website, you are deemed to have fully accepted all the terms and conditions stated on the site.
All rules and procedures on the Kimia Peste website comply with the laws of the Islamic Republic of Iran, the Electronic Commerce Law, and the Consumer Protection Law.
Website users are also required to adhere to these regulations.
In the event of any changes to the site’s terms or policies, this page will be updated accordingly, and your continued use of the website constitutes automatic acceptance of such changes.
The term “customer” or “user” refers to any individual who, using the personal information provided during registration, places an order or uses any of the services offered by the Kimia Peste website.
When users place an order on the Kimia Peste website, they should be aware that the process includes order registration, processing, and shipping. In summary:
1. Order Shipping Process
Orders scheduled for delivery within Rafsanjan via motorcycle courier will be dispatched within 1 to 3 hours after order confirmation during store business hours.
If the order is placed outside of working hours, it will be dispatched during the earliest available time slot on the following day.
2. Accuracy in Delivery
Kimia Peste places great importance on accuracy in order fulfillment. However, if a product becomes unavailable after the customer has placed an order, the store reserves the right to cancel the order or offer a substitute product.
3. Refund Policy
If any issue arises during the final processing of the cart—such as stock depletion or customer cancellation—the paid amount will be refunded to the customer’s account within 24 to 48 business hours.
4. Order Suspension:
Kimia Peste reserves the right to suspend order intake or sales without prior notice.
Orders placed before such suspension will be processed and shipped as usual.
5. Pricing Error:
In the event of a pricing error, Kimia Peste reserves the right to cancel the order and refund the amount paid to the customer’s account.
6. Accuracy in Entering Information:
Users must enter their information accurately and completely in the order form.
Incomplete or incorrect information will make order tracking impossible.
Customers may also provide the details of an alternate recipient for delivery.
7. Weight Variance in Packaging:
Due to the fresh packing process, a slight weight difference (5 to 10 grams) may occur between the listed and actual product weight.
8. Cart Reservation Policy:
Adding items to the shopping cart does not constitute a reservation.
Inventory levels and pricing may change until the order is fully confirmed.
These terms are designed to ensure a smooth and secure shopping experience.
Kimia Peste is committed to delivering high-quality service while respecting the rights of its customers.
